Contact Us

We’re here to help. Send us a message and we’ll get back within 1–2 business days.

How to reach us

• Email: support@velvetmusebeauty.com
• WhatsApp: +86 191 8002 4873
• Hours: Mon–Fri, 9:00–18:00 (PST) · USA public holidays excluded

To speed things up, please include

• Order number (e.g., #VM1234)
• Full name & shipping address
• Photos/videos if your item arrived damaged or incorrect

Common links

• Shipping & Delivery (US only)
• Returns & Exchanges (within 7 days)
• Help & FAQs
• Track Your Order / Your Account

For press & partnerships, please use the form on this page or email us with “Partnership” in the subject.