Contact information
Contact Us
We’re here to help. Reach us via email or WhatsApp:
Customer Support Email
support@velvetmusebeauty.com
Typical response time: 1–2 business days
+86 191 8002 4873 (tap to start chat)
Hours: Mon–Fri 09:00–18:00 (excluding holidays)
Orders & After-sales
- Order lookup: /account (log in to view your order history)
- Returns/Exchanges: please review our Returns Policy and follow the instructions
- Please attach your order number and photos/videos if relevant
Returns Address
Please request an RMA and the correct return address via email or WhatsApp before sending anything back. Unauthorized returns may be delayed or refused.
Privacy & Accessibility
- If you experience any accessibility issues, let us know the page and device so we can fix it promptly.
- For data and privacy requests, see our Privacy Policy.